Predictable, proactive IT management for teams that cannot afford downtime. One monthly fee covers your helpdesk, monitoring, patching, and a dedicated account lead.
What is covered
Business-hours support by default, with 24/7 options on Growth and Enterprise plans. Issues are logged, tracked, and closed with documented resolutions.
Continuous monitoring of laptops, desktops, and servers. We detect and respond to issues before they affect your team.
Automated patching for operating systems and third-party applications, tested and scheduled to minimize disruption.
User provisioning, license management, email configuration, security policy enforcement, and permissions across your collaboration stack.
Backup setup, policy configuration, and monthly recovery tests. You get documented proof that your data can be restored.
Visibility into your switches, firewalls, and Wi-Fi infrastructure with alerts for outages, unusual traffic, and configuration drift.
A plain-English summary of your IT environment each month, covering incidents, patch status, backup results, and open risks.
A strategic IT review every quarter where we align your technology decisions with your business goals and upcoming changes.
How it works
We document your infrastructure, devices, accounts, and access controls. We identify gaps and produce a written findings report before recommending anything.
Monitoring agents are deployed, ticketing is configured, and your team gets support access. We confirm backup jobs are running and alerting is active.
We create runbooks for your environment covering common support tasks, escalation paths, and disaster recovery procedures.
Ongoing helpdesk, proactive monitoring, patching, and monthly reporting. You receive a health summary at the end of each billing cycle.
Good fit for
Companies with 10 to 300 employees that do not have a dedicated IT department
Teams that have outgrown break-fix IT and need predictable monthly costs
Healthcare, legal, financial services, and professional services firms with compliance considerations
Businesses that have had an outage, a data loss event, or a security incident and want to prevent the next one
Founders and operations leads who are spending too much time troubleshooting IT issues themselves
Tools and technologies
FAQ
Also from Fliqwave
Cloud migration, infrastructure automation, and reliability engineering for teams ready to move beyond basic IT management.
Custom websites and web applications when your managed IT environment needs software built around it.
Design systems and product design for internal tools and customer-facing products your team manages.
Tell us about your environment and we will scope an engagement that fits your team and budget.