A review of what your IT setup does when something goes wrong
Most small-team IT problems are not exotic. They are an unverified backup, a shared admin account, and a patch cycle that stopped running eight months ago without anyone noticing.
What you get
A written review of access control, patch status, backup restore verification, and endpoint coverage, with findings ranked by what would hurt most during an incident.
- Helpdesk, monitoring, patch management and Microsoft 365 administration
- SLA-backed response times with a dedicated account lead
- One business day response, guaranteed
What you actually receive
A written review you can act on with or without us. Structure shown with example values.
| Checked | Example finding | Rating |
|---|---|---|
| Accounts with admin access | 7 of 24 usersHigh | High |
| Shared admin credentials | 2 foundCritical | Critical |
| MFA enforced | 19 of 24 accountsHigh | High |
| Endpoints not reporting | 4 of 31Critical | Critical |
| Patch cycle last completed | 9 months agoCritical | Critical |
| Backup restore last tested | neverCritical | Critical |
| Offboarding access revoked | 3 leavers still activeCritical | Critical |
plus what each finding would cost you during an incident
Example values shown. Your report contains findings from your own environment.
What we look at
Access control and MFA coverage
Who has administrative access, which accounts are shared, and where MFA is enforced versus merely available. Shared admin credentials are the single most common finding.
Backup restore verification
Not whether backups are running. Whether a restore has actually been tested. A backup that has never been restored is a hypothesis, not a backup.
Patch and endpoint status
What is actually patched across the fleet, what has drifted, and which devices are not reporting at all. Unreporting endpoints are usually the interesting ones.
Common questions
Do we have to switch providers to get the review?
No. The review is written so it stands on its own and can be handed to whoever currently manages your IT, including an internal person. We would rather produce a document that gets acted on than one that only has value if you hire us. In practice, teams that take the review and fix the findings themselves are a good outcome. And the ones who come back later do so knowing exactly what they are buying. If you are under contract with an existing provider, check whether that contract restricts third-party access before we start; some do.
Want the full service details?
This page covers one specific engagement. The service page has the complete scope, process and technology list.