Find out why your SFCC integrations keep breaking
Cartridge conflicts, silent job failures, and API limits that only bite at peak. SFCC problems are rarely where the error log points, because the log usually reports the symptom two layers downstream of the cause.
What you get
A written audit of your cartridge stack, job schedule, and API usage, with the specific failures ranked by business impact and the fix for each one.
- SFRA, custom cartridge development, and Salesforce CRM integration
- Founder-led. No account manager relaying updates
- One business day response, guaranteed
What you actually receive
A written audit your team or your existing partner can work straight from. Structure shown with example values.
| Checked | Example finding | Rating |
|---|---|---|
| Cartridge path depth | 18 cartridges, 4 overridingMedium | Medium |
| Override conflicts | 2 templates claimed twiceCritical | Critical |
| Jobs reporting success on 0 records | 1 of 9Critical | Critical |
| Jobs overlapping in schedule | 2 pairsHigh | High |
| OCAPI calls against rate limit | peak 82% of quotaHigh | High |
| Per-request calls that should cache | 6 endpointsMedium | Medium |
| Einstein configured against catalogue | defaults unchangedMedium | Medium |
plus the fix for each finding, ranked by business impact
Example values shown. Your report contains findings from your own environment.
What we look at
Cartridge path and override conflicts
Which cartridges are overriding which, in what order, and where two of them are fighting over the same template or controller. This is the most common source of "it worked in staging" in SFCC.
Job schedule and silent failures
Jobs that report success while processing zero records, jobs that overlap and lock each other out, and jobs that quietly time out at catalogue scale. We check what ran, not what was scheduled.
OCAPI and SCAPI usage
Where you are against rate limits, which calls are being made per-request that should be cached, and whether a migration from OCAPI to SCAPI would actually help or just move the problem.
Einstein and search configuration
Whether product recommendations and search are configured against the catalogue you actually have, or against the defaults someone accepted during implementation.
Common questions
What access do you need to run the audit?
Read access to Business Manager on a sandbox, and read access to the code repository. That is enough to review the cartridge path, job configuration, and custom code. If you want the API usage portion, we also need access to the logs or to a WebDAV path where they land. We do not need production write access at any point during an audit, and we would push back if someone offered it. An audit that changes the system it is measuring is not an audit. If your security process requires a signed agreement before repository access, that is normal and we will work to it; it typically adds a few days rather than a few weeks.
Is this useful if we already have an SFCC partner?
Often yes, and it is a reasonable thing to be slightly uncomfortable about. A second technical opinion is most useful when you are being told a problem is inherent to the platform, when estimates keep growing without the underlying cause being named, or when the same class of failure keeps recurring after being declared fixed. We write the audit so it can be handed straight to your existing partner as a work list. The goal is a working store, not a competitive pitch. If the audit finds that your current partner has it right and the constraint is genuinely the platform, we will say that plainly.
Want the full service details?
This page covers one specific engagement. The service page has the complete scope, process and technology list.